Contact

For anything at all — questions about SIMDU, the waitlist, your personal data, a refund, or a formal legal notice — email support@simdu.co.

It is one inbox and it reaches us for support, privacy and legal matters alike. There is no separate address to find.

SIMDU is operated online only. We do not run a walk-in office or a telephone support line, so email is the single channel for all correspondence.

EAssure Solutions India Private Limited
Incorporated in India
Email: support@simdu.co
Web: https://simdu.co

To access, correct or delete your personal information, or to withdraw consent to our emails, email support@simdu.co with “Privacy” in the subject line. We respond within one month.

To withdraw your consent to the analytics cookies you do not need to write to us at all. Use the Cookie settings link in the footer of any page — it takes effect immediately and deletes both cookies. Our Cookie Policy explains what they are.

If you want to leave the waitlist, email us and say so — note that removing your entry also ends the reservation and the discount it holds. Section 14 of the Privacy Policy sets out the full list of rights, and section 2A of the Refund Policy covers the refund if you are within the 14-day cancellation period.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, concerns that are not resolved through ordinary support may be escalated by writing to support@simdu.co with the subject line “Grievance”.

• We aim to acknowledge within 48 hours.
• We aim to resolve within 30 days.

If you believe you have found a vulnerability in this website or in SIMDU, please email support@simdu.co with “Security” in the subject line and give us a reasonable period to investigate before disclosing it publicly. We will not pursue action against anyone who reports an issue in good faith, tests only against their own data, and does not degrade the service for others.

Terms & Conditions · Privacy Policy · Cookie Policy · Waitlist Terms · EULA · Refund Policy