Refund Policy

SIMDU provides downloadable digital software, software licences and digital services. Because of the nature of digital software, purchases are final once the licence has been delivered and activated, unless this policy or applicable law says otherwise.

Your statutory rights come first. Nothing in this policy removes a right you have under consumer law — see section 10.

The $1.00, ₹99, £1.00 or €1.00 waitlist reservation fee — the amount depending on the currency you selected — is non-refundable, subject to section 2A below. You are paying to hold a 15% discount against a package, and that discount is available to you from the moment your payment is confirmed — so the thing you paid for has already been delivered.

The fee is credited against the price of your chosen package at launch. If you buy that package, the reservation costs you nothing net. If you decide not to buy, the fee is not returned.

We will nonetheless refund the fee in full where:

• we cancel SIMDU, or have not released it within twenty-four months of the date you reserved;
• you were charged more than once for the same reservation — tell us and we will refund every duplicate;
• the payment was made without your authorisation, once that is established with your bank or with Razorpay;
• we cancel your reservation ourselves, for any reason other than your breach of our Terms & Conditions; or
• you cancel within the 14-day period in section 2A; or
• a refund is required by the consumer law that applies to you — see section 10.

Reservation refunds are issued to the original payment method through Razorpay. Write to support@simdu.co from the address you reserved with. Full terms are in our Waitlist Reservation Terms.

If you are a consumer resident in the United Kingdom or in the European Economic Area, you may cancel your reservation within 14 days of it being confirmed and receive the whole fee back. No reason is required and no deduction is made.

Email support@simdu.co from the address you reserved with and tell us you are cancelling. We will refund to your original payment method within 14 days of receiving that message. You may use the statutory model cancellation form if you prefer, but you do not have to — a plain email is enough.

Cancelling ends the reservation and the 15% discount that came with it. The full terms are in section 2A of our Waitlist Reservation Terms, which says the same thing in the same words.

This right does not apply to business purchases, and it is separate from — and additional to — the circumstances in section 2 in which we refund the fee anyway. Nothing in this section limits section 10.

A SIMDU licence is treated as delivered and final once it has been activated, redeemed, registered to a SIMDU account, or used to access any licensed feature. A licence counts as activated once it has been linked to an account or used to access a licensed feature.

Activated licences, activation keys and licence codes are non-refundable and non-transferable, except where applicable law requires otherwise.

Each licence is issued to the original purchaser. Once activated it cannot be transferred, resold, reassigned, gifted or exchanged to another account. We may refuse a request to transfer ownership.

If you accidentally buy the same product more than once, we may refund the duplicate provided that:

• the duplicate licence has not been activated; and
• you ask within fourteen days of the purchase.

We may ask for proof of the duplicate transaction.

If you believe you were charged incorrectly because of an error on our side, contact support as soon as you can. Verified billing errors are corrected by refund or another appropriate remedy.

If SIMDU cannot be activated or used because of a verified technical fault caused by SIMDU, contact support first — we will make reasonable efforts to fix it. Where we determine the fault cannot reasonably be resolved, we may provide a refund or another suitable remedy.

Outside the 14-day cancellation period in section 2A, refunds are not normally given for:

• change of mind;
• buying the wrong product;
• not checking the requirements before purchase;
• unsupported operating systems or hardware;
• simulator or hardware incompatibility not caused by SIMDU;
• third-party aircraft or simulator updates affecting compatibility;
• internet connectivity problems;
• user configuration or installation errors;
• account suspension resulting from a breach of the Terms & Conditions;
• purchases made through unauthorised sellers; and
• activated licences, activation keys and licence codes.

This list does not override section 2A or section 10. Where consumer law gives you a right to cancel or a remedy for a product that is faulty or not as described, that right applies regardless of this list.

Please contact us before raising a chargeback with your bank — most issues are quicker to resolve directly. Fraudulent or abusive chargebacks may lead to suspension of the associated account, revocation of licences where the law permits, and restriction from future purchases. Nothing here limits rights available to you under applicable law.

Nothing in this policy excludes, limits or restricts any consumer right that cannot lawfully be excluded, including any statutory right of withdrawal or cancellation for digital content in your jurisdiction. Where consumer protection law gives you greater rights than this policy describes, those rights prevail.

This is not intended as a saving clause that quietly cancels the rest of the document. The right we know applies to a large share of our customers — the 14-day cancellation right of UK and EEA consumers — is written out in full in section 2A rather than left to be discovered here. If you believe another right applies to you that we have not named, write to support@simdu.co and we will look at it on its merits rather than on this paragraph.

Approved refunds are issued to the original payment method wherever reasonably possible, through the payment processor used for the original transaction. That processor is Razorpay. Processing times depend on Razorpay, your bank and the card networks, and we are not responsible for delays caused by them.

Taxes, gateway charges, convenience fees and processing fees collected by third parties may not be recoverable, and only amounts actually received by SIMDU can be refunded by SIMDU.

We may update this policy. The current version is always at simdu.co/refunds. Material changes will be published before they take effect and will not apply retroactively to a purchase already made.

For a refund request or a question about this policy:

EAssure Solutions India Private Limited
Email: support@simdu.co
Web: https://simdu.co